Many interactions are largely neutral, but if you’ve ever seen someone coming down the sidewalk and thought – “Oh good,” or “Dang, here we go” – then you know how positive and negative emotional residue works.
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Kay has written scores of journal articles and blogs for both professional and consumer outlets. Follow the button to access a complete list of Kay’s publications with many downloadable PDF’s. Contact Kay for information about other articles listed and if you would like to be notified when new resources become available.
Many interactions are largely neutral, but if you’ve ever seen someone coming down the sidewalk and thought – “Oh good,” or “Dang, here we go” – then you know how positive and negative emotional residue works.
Read More